Get the most from your PhysioMimix system with tailored support packages
Free 12-month warranty
Our warranty covers the replacement of any faulty or damaged parts (except wear and tear) at zero cost for the first 12 months.
When the warranty period is coming to an end, we will invite you to extend your cover via one of our support packages.
A basic overview of our support packages can be found in the table below. Contact us for more information or to request a quote.
PhysioMimix Support packages
Choose from two options to ensure your instrument’s performance remains optimized
Our packages at a glance:
| Premium | Basic | |
|---|---|---|
| Annual Maintenance | Yes | Yes |
| Email & phone support | Yes | Yes |
| Email support response time (business hours) | 24 Hours | 48 Hours |
| 1-hour support call frequency | Monthly | Quarterly |
| Online hub access – The Lab Portal | Yes | Yes |
| SOP access | Full | Limited |
| Upgrade discounts | Yes | No |
| Free loan system if repairs are required | Yes | No |
The Lab Portal
Both packages include access to The Lab Portal.
A hub to access training materials, SOPs, and walkthrough videos.
- Access with any support package
- PhysioMimix OOC introduction and setup video series
- Experiment advice
- SOP access
- Access on laptop, tablet, or mobile devices
