WEBINAR: Normalization of organ-on-a-chip samples for mass spectrometry based proteomics and metabolomics via dansylation-based assay – 28 June 2023

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PhysioMimix® support packages

Get the most from your PhysioMimix system with tailored support packages


Free 12-month warranty

Our warranty covers the replacement of any faulty or damaged parts (except wear and tear) at zero cost for the first 12 months.

When the warranty period is coming to an end, we will invite you to extend your cover via one of our support packages.

A basic overview of our support packages can be found in the table below. Contact us for more information or to request a quote.

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PhysioMimix maintenance

PhysioMimix Support packages

Choose from two options to ensure your instrument’s performance remains optimized

Our packages at a glance: 

PremiumBasic
Annual MaintenanceYesYes
Email & phone supportYesYes
Email support response time (business hours)24 Hours48 Hours
1-hour support call frequencyMonthly Quarterly
Online hub access – The Lab PortalYesYes
SOP accessFullLimited
Upgrade discountsYesNo
Free loan system if repairs are requiredYesNo
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The Lab Portal


Both packages include access to The Lab Portal.

A hub to access training materials, SOPs, and walkthrough videos.

  • Access with any support package
  • PhysioMimix OOC introduction and setup video series
  • Experiment advice
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  • Access on laptop, tablet, or mobile devices
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Speak directly with one of our OOC experts to see how our products and services can support your studies

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Latest news

  • Immune-mediated DILI – Predicting the unpredictable! March 16, 2023
  • CN Bio appoints Deepak Singh as Vice President of Sales and Marketing March 14, 2023
  • CN Bio extends microphysiological system portfolio with PhysioMimix Single-Organ Higher Throughput System   February 27, 2023

Upcoming events

ISSX DMDG 2023 June 11-14, 2023

MPS World Summit Berlin 2023 June 26-30, 2023