Get the most from your PhysioMimix® OOC System with tailored support
Free 24-month warranty
Our warranty, maintenance and support packages cover the replacement of any faulty or damaged parts (except wear and tear) at zero cost for the first 24 months.
When the warranty period is coming to an end, we will invite you to extend your cover via one of our support packages.
A basic overview of our support can be found in the table below. Contact us for more information or to request a quote.
Our warranty, maintenance and support packages at a glance
Annual Maintenance
Email support (24 hour response time)
Phone support
1-hour quarterly support call
Online hub access – The Lab Portal
SOP access
Upgrade discounts
Free loan system if repairs are required
The Lab Portal
Both packages include access to The Lab Portal.
A hub to access training materials, SOPs, and walkthrough videos.
- Access with any support package
- PhysioMimix OOC introduction and setup video series
- Experiment advice
- SOP access
- Access on laptop, tablet, or mobile devices
