Senior Technical Specialist

Location: US based

Job Description/Requirements:

  • Reports to Head of Sales, US
  • At the direction of the Head of Sales US, the Senior Technical Specialist (STS) supports installation, updating and maintenance of CN Bio’s instruments. Provides in person and remote training and application/technical support to US clients and partner organizations.
  • Work directly with UK-based CN Bio scientific team to generate service proposals for US clients.
  • Support UK-based CN Bio project managers to present on PMX-OOC platform & NASH/NAFLD/TOX/DMPK Services to US clients.
  • Training clients on various assays and providing in person (and remote) wet laboratory technical support.
  • Assist customers in designing and conducting experiments to initiate and validate the use of CN Bio instruments and products in their laboratories
  • Assess customer experimental needs and provide technical and applications assistance on an ongoing basis
  • Leading CN Bio instrument demonstrations and customer engagement at company events, such as conferences, tradeshows, webinars etc.
  • Direct interaction with CN Bio Product Specialists, Technical Application Specialists, and Engineering teams.
  • Maintain close relationship with STS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication.
  • Travel required across North America to visit clients for installations, training, and for conferences, trade shows etc. Travel to UK for company meetings as required.
  • This position requires the candidate to be comfortable with and effective in working out of a home-based office. Frequent domestic and infrequent international travel (50-75%), mostly via car and commercial aircraft, is required to visit clients, conferences etc. Occasional lifting of office and/or laboratory equipment up to 50 lbs

Qualifications & Experience:

  • MSc in biological life sciences (with PhD preferable.)
  • 5+ years’ experience working in a life sciences laboratory setting (biotech, pharma)
  • Preferred requirements include a minimum of two years’ experience in a customer support role with direct client-facing interactions

Required Skills:

  • Strong interpersonal skills
  • Strong communication skills
  • IT and software literate
  • Strong analytical skills
  • Good problem-solving skills
  • Strong negotiation and persuasion skills
  • Team player with the ability to work alone
  • Sound scientific background/qualification in a relevant discipline
  • Good laboratory practices and CL2 (BSL2) experience

Candidate attributes:

  • Self-motivated and enthusiastic
  • Consultative communication style
  • Flexible and able to respond in an evolving organisation
  • Cell culture experience and ideally 3D cell culture knowledge
  • Confident and able to engage at C-suite level




About CN Bio

CN Bio is a leading bioengineering company specialising in single and multi-organ microphysiological systems and innovative lab technologies. We aim to provide systems that generate clinically translatable data that can enhance the development of tomorrow’s medicines.

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As an EOE employer, CN Bio will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.