Senior Field Application Specialist

Location: US based

About CN Bio

CN Bio Innovations is a leading Biotechnology Company that has developed disruptive single and multi-organ microphysiological systems (MPS) to improve the accuracy and efficiency of drug discovery. With more than a decade of research and development experience in multi-organ microphysiology, we aim to transform the way human-relevant pre-clinical data is generated through the development of the most complete model of the human ‘Body-on-a-chip’ in the laboratory.

Our mission is to be the world’s leading provider of organ-on-a-chip solutions which accurately predict human responses to medicines.

Job Description/Requirements:

  • Reports to Head of Sales, US
  • At the direction of the Head of Sales US, the Senior Field Application Specialist supports installation, updating and maintenance of CN Bio’s instruments. Provides in person and remote training and application/technical support to US clients and partner organizations.
  • Work directly with UK-based CN Bio scientific team to generate service proposals for US clients.
  • Support UK-based CN Bio project managers to present on PMX-OOC platform & NASH/NAFLD/TOX/DMPK Services to US clients.
  • Training clients on various assays and providing in person (and remote) wet laboratory technical support.
  • Assist customers in designing and conducting experiments to initiate and validate the use of CN Bio instruments and products in their laboratories
  • Assess customer experimental needs and provide technical and applications assistance on an ongoing basis
  • Leading CN Bio instrument demonstrations and customer engagement at company events, such as conferences, tradeshows, webinars etc.
  • Direct interaction with CN Bio Product Specialists, Technical Application Specialists, and Engineering teams.
  • Maintain close relationship with colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication.
  • Travel required across North America to visit clients for installations, training, and for conferences, trade shows etc. Travel to UK for company meetings as required.
  • This position requires the candidate to be comfortable with and effective in working out of a home-based office. Frequent domestic and infrequent international travel (50-75%), mostly via car and commercial aircraft, is required to visit clients, conferences etc. Occasional lifting of office and/or laboratory equipment up to 50 lbs

Qualifications & Experience:

  • MSc in biological life sciences (with PhD preferable.)
  • 5+ years’ experience working in a life sciences laboratory setting (biotech, pharma)
  • Preferred requirements include a minimum of two years’ experience in a customer support role with direct client-facing interactions

Required Skills:

  • Strong interpersonal skills
  • Strong communication skills
  • IT and software literate
  • Strong analytical skills
  • Good problem-solving skills
  • Strong negotiation and persuasion skills
  • Team player with the ability to work alone
  • Sound scientific background/qualification in a relevant discipline
  • Good laboratory practices and CL2 (BSL2) experience

Candidate attributes:

  • Self-motivated and enthusiastic
  • Consultative communication style
  • Flexible and able to respond in an evolving organisation
  • Cell culture experience and ideally 3D cell culture knowledge
  • Confident and able to engage at C-suite level




Apply for role

Email anonymised CV with covering letter (i.e. removing name and gender to ensure fair selection) to:

Applicants must have the right to work in the UK. We are an inclusive employer and value a diverse workforce.